Customer satisfaction is always our top priority. We handle each query on an individual basis to the best of our ability. We gladly accept returns, but no later than 14 days from the date of receipt. RUÈCE STUDIO will refund the full amount of the returned item(s). You are responsible for the return cost of shipping and all other expenses.
All items must be returned in their original condition, without been worn, altered, washed or damaged, and with tags still attached.
You may try the item in the way you would in a shop without causing any sort of deterioration. If the item(s) are used in any other way than described in the above, we consider the item(s) as used and you will lose your right of return partially or completely.
As soon we have received the return package we will review and quality check it. When the return has been accepted, all successfully returned items will be credited to the credit card used to originally purchase. Return cost are at your own expense. Please note that it can take up to 10 business days for the refund to appear on your account. We do not take responsibility for items lost during the shipment back to us. Therefore we recommend you to keep a postage receipt with tracking number as proof that the package was sent.
If you wish to exchange your purchase to a different size or style, please do so by placing a new order on our webshop.
Items must be returned to the following address:
ATT.: RETURN & EXCHANGE
FREDERIKSGADE 70B B.
8000 AARHUS C
If you have any questions or need further assistance in regard to returns and exchange, please don’t hesitate to contact us at: firstname.lastname@example.org